is a ford problem

the new 2020 ford explorers are trouble! the old lady....ooooops….I mean the loving wife is in charge of purchasing equipment and things to outfit new police cars/trucks/suv's. also in charge of service scheduling and vehicle complaints. then she gets to call ford motor company and chew a$$. she loves it...them...not so much! anyway...they have a new explorer (2020) and it has less than 2000 miles on it, it locked in park yesterday, they can't get it out of park, had to be towed to the ford dealer, she asked if this was common and they said yes, along with about 200 other things. most things the vehicle has to be towed in for warranty work/repairs. so if ya'll are thinking of a new explorer...

I don't want anything new, but I sure wish I could find another rust free 2005 2 door Sport.

I gots a 2002 Explorer.. with 190K miles.. Been a good truck. We just got a "newer" car and ready to send the Explorer down the road... Somebody going to get a good SUV !

i'm talking about the 2020 models...if'n any of ya'll goes and gits one...you've been warned! lol. Chas...if ford did test them, they prolly didn't test them beyond 100 miles! oooops...no maybe i'm wrong on that, prolly tested them for maybe 10 miles?

shameless dude wrote: i'm talking about the 2020 models...if'n any of ya'll goes and gits one...you've been warned! lol. Chas...if ford did test them, they prolly didn't test them beyond 100 miles! oooops...no maybe i'm wrong on that, prolly tested them for maybe 10 miles?

I fully agree with your statement. It's one of the reasons why I left the dealership world and never plan to go back. I honestly believe Ford uses new vehicle warranty in place of a significant amount of product development. If Ford actually fully developed everything and built a good sturdy product, their build cost would skyrocket far past warranty cost. They have to pay engineers full market rate if they expect to retain them. Dealerships and techs on the other hand, they can get away with screwing because we're not Ford employees and they hold all of the cards via the dealership franchise agreement. Warranty labor reimbursement is typically between 1/2 and 2/3 the door labor rate. To add insult to injury they use unrealistic flat rate times to pay out the low warranty labor rate. Then when techs find short cuts, they slash the flat rate times. New cars are not getting any simpler to figure out either. I finally said enough. I want to be paid fairly for ALL of my work so now I work for the state. They can take their flat rate and all of the other things that techs are expected to do for free and stick it where the sun don't shine.