Long winded rant, be warrened.
Saturday was the consignment sale at Willshire Ohio put on by Schrader Auctions. There were a few items I was interested in, but I chose to work in my shop and use online bidding. At first everything was ran through Equipment Facts, which I think works well. There were several items in ring 2 that I was interested in and when it finally went live I had the online platform, I think it was next lot, pulled up on my phone. I could not get the page to load fully and couldn't tell what lot they were on. I saw a button that said "unmute" I clicked it. I still couldn't hear anything but it said " high bid placed" then a message about me winning the lot! I immediately hit the chat assistance button and asked for help. I got no where. I then found a phone number to call. I called it and the man I talked told me not to use the website on a phone as they have a lot of problems with it. He said I need to use the app. He also told me he could not remove my bid with out auctioneer authorization. He told me to get on the app and use the chat box to talk to someone that was with the auctioneer. He seemed to think that if the situation was explained they would just re-run the item. He made it sound like incidents like these are somewhat common and they would fix it. So I download the app and try to get help from the chat box. I got no response. I called Schrader's phone number and left a message( I still have yet to get a call back.) Finally after about a half hour I get a response in the chat. They tell me to call the numbers that I have all ready called and I received no further response. A friend of mine that is in the auction business called around and got the phone number of the auctioneer. That has proven to be a dead end lead as well. So now I apparently own a grader blade that I had no intention of bidding on because I used an auction platform that the tech guy admitted had problems!
My point of all this is to warn everyone that if you intend to bid with Schrader make sure you have the dang app! And if you need to contact them for help or questions your SOL.
------------- Life is simpler when you plow around the stump.
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